In 2015 your service centre used wrong/product or work is not proper done.You can cheque the work after seen motherboard situation and other condition. Because of this I have spent more than Rs in telephonic bill.ĥ. You have not provided CIN no any communication which violation of Indian company Act.Ĥ.
Mr.Harindra also informed that there is no any higher authority in my office.ģ. You can check all the recording.( I have talked with Mr.Rakesh, Mr.Rahul, Mr.Harindra, Mr.Siddhart etc. I have called more than 100 times from my no.(+91, +91 ), you executive are not transferring call to higher authority or your higher authority informed executive that tell to customer all seniors are busy right now pl call after sometimes. which is violation of consumper protection act.Ģ. Your executive putting call more than 30 min. Still today I can not get any reply from your side.ġ. I have also send mail you that, I will send this mobile to forensic lab, if it prove that device was manufacturing defect than you have to replace my mobile +you have bare all forensic lab charges and other charges and if it prove that there was no any manufacturing defect than I will bare all the forensic charges. Then I contacted to you mail and call but I can not get any positive reply. I got call from service centre that your phone motherboard is failed and it because of major repair work of past. On Jan 30.1.18 my phone was not working, I visited service centre for the same. Jano Mon Jose reply me that we ensure that you have never issue in motherboard and touch pad in future too. dated 4.7.15)Īfter this I have send mail to and to replace my mobile. You can refer my mail from 3.7.15 to 25.7.15 ( Reff. That time I have demanded replace my phone but you have to replaced it and informed me that in future you will never have problem related touch pad and motherboard.
Then they send my mobile to Bangalore centre to repair it. They inform me that we have to try after touch pad.After touch pad changed, problem not resolved. I visited service centre, they further change receiver and given to me, I checked within 5 min not working.They changed more than 5 times receiver but problem not solved. I visited your service centre in 3.7.15 That time voice is not coming or going. Within very short time we facing many issue with it.
I have purchased xolo Mobile Q 600s in 2015 year. The Director of Lava Internationl pvt ltd Feb 14, 2018Updated by keyurdabhi I have send this below letter to xolo company.
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